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Training & Consultancy

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We provide Quality Management lectures (workshops/training), consultancy and assessment throughout the United Arab Emirates to both Government and Private sectors in accordance with the European Foundation for Quality Management (EFQM)

Our consultancy practice delivers business solutions to all organizations throughout the United Arab Emirates, including but not limited to;
Business Excellence (preparation, self-assessment and ongoing development); Business Process Improvement; Management System Integration (Quality, Environmental, Health & Safety); ISO 18001:2007 Occupational Health & Safety (OHSAS); ISO 9001:2000 Lead Auditor, ISO 9001:2008 Internal Quality Management Systems Auditor, ISO 14001:2004 Environmental Management Systems awareness and training, system development and improvement, procedure writing, internal auditing, continuous improvement, strategic planning, system update and preparation to ISO9001:2008, 14001:2004 and 18001:2007; Quality Assurance Management; Project Management; Management Augmentation (temporary assignment to management teams to cover absence, staff shortage or special projects); Training Course preparation and delivery; Integrated Management Systems; Process Mapping; Customer Satisfaction Measurement; Customer Complaint Handling

Training Courses Available:

EFQM / RADAR Methodology Training

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ECMC present and explore the EFQM Model & RADAR Methodology in a way never experienced before. 
The workshop covers:
  1. The Fundamental Concepts of Excellence: The underlying principles which are the essential foundation of achieving sustainable excellence for any organization.
  2.  The EFQM Excellence Model: A framework to help organizations convert the fundamental concepts and RADAR logic into practice.
  3.  RADAR logic: A dynamic assessment framework and powerful management tool that provides the backbone to support an organization as it addresses the challenges it must overcome if it is to realize its aspiration to achieve sustainable excellence.

This workshop will provide a common vocabulary and way of thinking about the organizations that facilitate the effective communication of ideas, both within and outside the organization, integrate existing and planned initiatives, removing duplication, and identifying gaps and provide a basic structure for the organization`s management system.

ISO Integrated Management Systems (IMS)

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An Integrated Management System (IMS) is a single system incorporating the requirements of two or more auditable standards.

Any combination that includes at least two of the following standards will be considered to be an integrated system.

 

 

Integrated systems will include a combination of:

  • ISO 9001 (Quality)
  • ISO 14001 (Environmental)
  • OHSAS 18001 (Health & Safety)

Benefits of the integrated system:

This course trains organizations in the elements that are common to all standards and enables organizations to benefit……

Key Performance Indicators (KPIs)

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Professional Course

This training course is designed to provide a strong foundation to deploying business management systems and BI software by developing the next generation of KPI professionals.

These will form the basis of the organizational performance measurement capability, becoming the go-to place for advice around understanding, establishing, activating, reporting and generating value by using KPI across organizations.


Course Content:

  • Introduction to the world Of KPIs
  • The pillars of KPI architecture
  • KPI selection
  • Activating KPI documentation
  • Data visualization: designing KPI dashboards and scorecards
  • KPI data gathering and reporting
  • Generating value with KPI management enablers: software, hardware, communication And Culture
  • Generating value from using KPIs Measuring and learning with KPIs

Practitioner Course

This training course is designed to provide a strong practice in applying the right KPI effectively. This course is structured exclusively on case studies, exercises and simulations. Participants will customize and develop templates in accordance with the standards required for the certification

 

Course Content

  • KPI Project coordination
  • The business case for KPI implementation
  • KPI selection Scorecard and dashboard development and documentation
  • Data collection, analysis and reporting
  • KPI review meetings and initiative management
  • KPI management evaluation.

Self-Assessment & Continuous Improvement (EFQM)

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Self Assessment & Continuous Improvement (EFQM)

The EFQM Excellence Model is used by many organisations, in all sectors, as a comprehensive quality framework. While there are numerous management tools and techniques used within organisations, the Excellence Model provides an holistic view of the organisation and it can be used to determine how these different methods fit together and complement each other.

This is a practical training course suitable for any organisation that wants to use the EFQM Excellence Model or who is already using it and wants to improve their self-assessments or anyone who is a member of staff who will be part of a self-assessment team or who is managing self-assessment within their organisation.

This course will help participants:

  • have an in-depth understanding of the EFQM Excellence Model
  • understand the concepts and objectives of self-assessment
  • understand the different approaches to carrying out a self-assessment using the Model
  • know how to plan a self-assessment successfully
  • be able to carry out a self-assessment
  • know how to write a self-assessment report
  • be able to use self-assessment to successfully implement quality improvement.

Human Resource Development Training & Consultancy

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This course is suited for human resource professionals new to the field, mid-career managers who want to broaden their scope of expertise, and experienced professionals interested in staying abreast of the latest in best practices in the field of human resources.


 

The course covers:

  • Recruitment & Placement
  • Personnel Planning & Recruiting
  • Employee Testing & Selection
  • Interviewing Candidates
  • Training & Development
  • Employee Relations

Customer Relation Management (CRM)

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Customer relationship management (CRM) is a system for managing a company’s interactions with current and future customers.

It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.

 

 

 

 

This course is suitable for:

  • Middle and senior-level managers from marketing, e-commerce, sales and operations, strategic planning and general management
  • Product, brand, e-marketing and advertising managers
  • Finance managers responsible for customer profitability measurements and analysis Sales and service managers

  This course covers:

  • An Introduction to CRM
  • Customer Relationship Management
  • Evolution of CRM
  • Goals of a CRM Strategy
  • Aspects of CRM
  • CRM Value Pyramid
  • CRM Components
  • CRM Drivers
  • CRM Solutions Maps for Marketing, Sales, Services.
  • Changing Role of CRM
  • Obstacles in CRM Success
  • Internet’s Influence on CRM
  • CRM and Globalization

Six Sigma (SS)

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Six Sigma is an organization-wide approach used to achieve breakthrough improvements tied to significant bottom-line results.  It specifies exactly how the organization’s managers should set up and lead the effort.  Key features are the use of data and statistical analysis, highly trained project leaders known as Black Belts and Green Belts, project selection based on estimated bottom-line results, and the dramatic goal of reducing errors to about three million opportunities.


Any organization, whether it’s a government agency or manufacturing, service, or healthcare-based, that wants to improve the bottom line and exceed customer expectations, any process that requires standardization and consistent high quality will benefit from Six Sigma and will put your organization miles ahead of the competition.

Strategic Planning

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Effective strategy formulation skills are highly prized in corporate leaders.  The ability to develop operational business strategies and then take those business strategies from plan to action (or to rethink them on short notice) sets true leaders apart from their peers. Forward-looking strategy formulation can make the difference between a profitable business and one that stagnates.


This course offers strategic business planning and strategy formulation for managers at all levels. The entire strategic planning process is covered in detail from the basics of strategy formulation to the implementation of business strategies in the “real world.”  It is designed for managers to gain the business strategy and strategy formulation skills needed to effectively map the organization’s future and prepare the organization to rise to a new level of performance.

Benchmarking

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This course will help organizations to Benchmark its performance with other organizations and best in class.  Benchmarking is the process of comparing one's business processes and performance metrics to industry bests or best practices from  the same and other industries.


The first step for success is establishing an adequate foundation of understanding of  the Benchmarking process as it is defined by corporations today.

We provide general and customized courses in Benchmarking.

 

 

  • Find out how best practice companies achieve such high performance levels. 
  • Determine what and how to benchmark. 
  • Measure your own quality and service programs against actual industry standards. 
  • Strategies for finding best practice partners, 
  • Linking benchmarking with organization strategies
  • Setting up and monitoring performance improvement programs, and 
  • Developing a benchmarking team.
  • Participants gain complete understanding of concepts of Benchmarking through identification and analysis of "Real Life" case study examples.

Suggestion & Rewarding Scheme

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The Suggestions & Rewarding scheme is a management tool that encourages employees to contribute ideas for improvement and innovation in the organization.

It is based on the rationale that creative talent exists in each employee and that they have the ability to make suggestions to improve the way their job is being done. 

This course is ideal for all level employees in any organization.

 

This course covers:

  • Risk Assessment of the Scheme
  • Mission & objectives of the Scheme
  • How to design a scheme
  • How to convince top management
  • The role of senior management
  • Identification of Area Representatives (Evaluators)
  • Design of Service Level Agreements
  • Suggestion Cycle
  • Award Basis and Type of reward system
  • Return on Investment
  • On Line system
  • Review Team Preparation
  • Suggestion Forms
  • Communication & Promotion
  • Key Statistics in the Scheme
  • Benefits gained from the scheme
  • Critical Success Factors and the Golden Rules